Thank you for shopping with www.maiyee.in ! We are committed to providing you with the best shopping experience and ensuring your satisfaction. Please take a moment to read and understand our Return and Refund Policies before making a purchase.

1. Returns:

1.1. Eligibility for Returns:

• We accept returns within 7 days from the date of Receiving.
• To be eligible for a return, the product must be unused, unworn, unwashed, and in the same condition as received. It should also be in its original packaging with all tags attached.

1.2. Non-Returnable Items:

• Items marked as "Final Sale" or "Non-returnable" at the time of purchase cannot be returned.

1.3. Return Process:

• To initiate a return, log in to your account on our website and navigate to the "Order History" section.
• Select the order containing the item you wish to return and follow the provided instructions to generate a return request.
• Pack the item securely in its original packaging along with the return form provided in the package.
• Email on  support@maiyee.in or WhatsApp chat to initiate return.

1.4. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
• We recommend using a trackable shipping method to ensure the safe return of the item.

2. Refunds:

2.1. Refund Process:

• Once we receive your returned item and inspect it, we will send you an email notifying the receipt and status of your return.
• If your return is approved, your refund will be processed within 7 business days.
• Refunds will be issued to the original payment method used during the purchase.

2.2. Refund Amount:

• The refunded amount will exclude any shipping charges paid during the purchase.
• If the return is due to a product defect or our mistake, we will refund the full amount including shipping charges.

2.3. Late or Missing Refunds:

• If you haven't received your refund within the stipulated time, please check your bank account first.
• If you still haven't received the refund, contact your bank. There might be a processing time before the refund is officially posted.
• If you've done all the above and haven't received your refund, please contact us at [customer support email] for assistance.

3. Exchange:

• At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.

4. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policies, feel free to contact our customer support team at support@maiyee,in or +91-9904145427.

Please note that these policies are subject to change, and it is recommended to review them before making a purchase. Your satisfaction is our priority, and we look forward to serving you!

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