Thank you for shopping with www.maiyee.in ! We are committed to providing you with the best shopping experience and ensuring your satisfaction. Please take a moment to read and understand our Return and Refund Policies before making a purchase.
1.1. Eligibility for Returns:
- We accept returns within 7 days from the date of Receiving.
- To be eligible for a return, the product must be unused, unworn, unwashed, and in the same condition as received. It should also be in its original packaging with all tags attached.
1.2. Non-Returnable Items:
- Items marked as "Final Sale" or "Non-returnable" at the time of purchase cannot be returned.
1.3. Return Process:
- To initiate a return, log in to your account on our website and navigate to the "Order History" section.
- Select the order containing the item you wish to return and follow the provided instructions to generate a return request.
- Pack the item securely in its original packaging along with the return form provided in the package.
- Email on email@example.com or WhatsApp chat to initiate return.
1.4. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
2.1. Refund Process:
- Once we receive your returned item and inspect it, we will send you an email notifying the receipt and status of your return.
- If your return is approved, your refund will be processed within 7 business days.
- Refunds will be issued to the original payment method used during the purchase.
2.2. Refund Amount:
- The refunded amount will exclude any shipping charges paid during the purchase.
- If the return is due to a product defect or our mistake, we will refund the full amount including shipping charges.
2.3. Late or Missing Refunds:
- If you haven't received your refund within the stipulated time, please check your bank account first.
- If you still haven't received the refund, contact your bank. There might be a processing time before the refund is officially posted.
- If you've done all the above and haven't received your refund, please contact us at [customer support email] for assistance.
- At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the unwanted item and place a new order for the desired item.
4. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policies, feel free to contact our customer support team at support@maiyee,in or +91-9904145427.
Please note that these policies are subject to change, and it is recommended to review them before making a purchase. Your satisfaction is our priority, and we look forward to serving you!